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Pacific Valve 30 Day Money Back Guarantee
30 Day Return Policy
| Sales & Customer Service 1 - 888 - 329 -1337 |
Pacific Valve
Bringing Value to the Audiophile Since 2003
We will refund your purchase within 30 days if you are dissatisfied for any reason. (See exceptions below) To return any of our products, email us at
30day@pacificvalve.us We will email your 30 day RMA number where you can send the product back to us for a refund. The product must
be shipped back in the original box with the original documentation. Shipping the unit back to us without the protective packaging
revokes your right to the 30 day money back guarantee.
An 11 % transaction processing fee is applied for all 30 day money back returns except for "SWAP" transactions. The 11% fee is calculated off
of the "Sale Price" on our site and not calculated from any discounts. It usually takes about 2-3 weeks to process your return.
Buyer pays for all shipping charges back to Pacific Valve. Buyer must insure the item and is responsible for all damages if the item is lost or
missing due to theft.
30day@pacificvalve.us We will email your 30 day RMA number where you can send the product back to us for a refund. The product must
be shipped back in the original box with the original documentation. Shipping the unit back to us without the protective packaging
revokes your right to the 30 day money back guarantee.
An 11 % transaction processing fee is applied for all 30 day money back returns except for "SWAP" transactions. The 11% fee is calculated off
of the "Sale Price" on our site and not calculated from any discounts. It usually takes about 2-3 weeks to process your return.
Buyer pays for all shipping charges back to Pacific Valve. Buyer must insure the item and is responsible for all damages if the item is lost or
missing due to theft.
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Exceptions to 30 Day Return Policy
- The item that you return must be in working order in order to receive a refund. It cannot have any cosmetic damage such as scratches,
dents, stripped screws etc.
- Buyer assumes all responsibility for damage in the event of shipping or handling. Items that are returned that are not in 100% functioning
condition will be repaired at the buyer's expense.
- Items purchased on our seasonal sales are not eligible for 30 day money back guarantee
- Items purchased on ebay do not have the 30 day guarantee unless it specifically states "with 30 day warranty " on the item description on
ebay
- 220v items are not eligible for the 30 day guarantee.
- Cables, both interconnects and speaker cables are not eligible
- When multiple quantities of the same item are ordered, only one of the items is eligible for a 30 day guarantee. So for example, you order
(2) CD players, only one CD player is eligible for 30 day return.
- Vacuum Tubes that you purchase through us are not eligible for 30 day return. If you purchased a product and had Pacific Valve install
the tubes, then you must remove the installed tubes and send the unit back with the stock tubes.
30 Day SWAP
You may decide within the 30 day return period that you would like to upgrade to a different piece of equipment. A swap is when you exchange
one item for another. You will be responsible to pay the price difference between the original item purchased that is returned and the new
upgraded item. However, you will not have to pay the 11% restocking fee for the originally purchased item that is being returned.
To be eligible for a SWAP, your item must be eligible for the 30 day money back guarantee. You must swap to a unit that is at least the same
purchase price of the originally purchased item. We do not issue refunds under this policy. Please email us directly if you would like to SWAP.
To start a SWAP transaction, email us at 30day@pacificvalve.us
If you 30 day return the entire SWAP transaction, that is, 30 day return the item you just swapped out, then you will be charged 11% re-stocking
fee for the last item.
one item for another. You will be responsible to pay the price difference between the original item purchased that is returned and the new
upgraded item. However, you will not have to pay the 11% restocking fee for the originally purchased item that is being returned.
To be eligible for a SWAP, your item must be eligible for the 30 day money back guarantee. You must swap to a unit that is at least the same
purchase price of the originally purchased item. We do not issue refunds under this policy. Please email us directly if you would like to SWAP.
To start a SWAP transaction, email us at 30day@pacificvalve.us
If you 30 day return the entire SWAP transaction, that is, 30 day return the item you just swapped out, then you will be charged 11% re-stocking
fee for the last item.
30 Day Return Policy
Where to Return Your Item
Return your item to our Batavia, IL address. Print out the email with your RMA# and place it in the package.
The Pacific Valve & Electric Company
1921 Wilson Street
Suite A # 111
Batavia, IL 60510
The Pacific Valve & Electric Company
1921 Wilson Street
Suite A # 111
Batavia, IL 60510
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