Pacific Valve Repair Services
Sales & Customer Service
1 - 888 - 329 -1337
Pacific Valve
Bringing Value to the Audiophile Since 2003
Repair Agreement
Pacific Valve will repair only products purchased from The Pacific Valve and Electric Company located in Batavia, IL USA.  All products sent to
Pacific Valve must have a valid Pacific Valve serial number etched on the back of the unit. The number begins with "PV".  When obtaining an
RMA form, Pacific Valve will ask for a valid PV number. When shipping the product to us, include all tubes, remotes or power humpties, otherwise
we will not be able assure quality back to you. It is not necessary to ship tube cages. Pacific Valve will not repair any item that is sold through any
other third party other than Pacific Valve. Pacific Valve warrants each repair for a period of 90 days.  If the repair is not to your satisfaction, you
are to notify Pacific Valve within 3 days of receiving the repair, at which time Pacific Valve will pay for all shipping charges and any extra work
needed to get your item in proper working condition.
Repair Time Frames
Pacific Valve will notify you of the estimated time for repair. On some rare occasion parts need to imported from overseas. Pacific Valve will make
every possible effort to ensure your unit is repaired to your satisfaction.  Repair turn around time can take up to 3-4 weeks and may take longer
if the nature of your repair requires burn in and listening tests.  Pacific Valve performs all repairs in Chicago, Il USA
Where to Return Your Item
Email us at repair@pacificvalve.us. Include the "PV" number as well as your order number in the email.  We will give you an RMA number.  Print
out the email with the RMA number and include it in your unit. Send the unit to:

The Pacific Valve & Electric Company
1921 Wilson Street
Suite A # 111
Batavia, IL 60510