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Repair Agreement
Pacific Valve will repair only products purchased from The Pacific Valve and Electric Company located in Batavia, IL USA. All
products sent to Pacific Valve must have a valid Pacific Valve serial number etched on the back of the unit. The number begins
with "PV". When obtaining an RMA form, Pacific Valve will ask for a valid PV number. When shipping the product to us, include
all tubes, remotes or power humpties, otherwise we will not be able assure quality back to you. It is not necessary to ship tube
cages. Pacific Valve will not repair any item that is sold through any other third party other than Pacific Valve. Pacific Valve
warrants each repair for a period of 90 days. If the repair is not to your satisfaction, you are to notify Pacific Valve within 3 days
of receiving the repair, at which time Pacific Valve will pay for all shipping charges and any extra work needed to get your item in
proper working condition.
products sent to Pacific Valve must have a valid Pacific Valve serial number etched on the back of the unit. The number begins
with "PV". When obtaining an RMA form, Pacific Valve will ask for a valid PV number. When shipping the product to us, include
all tubes, remotes or power humpties, otherwise we will not be able assure quality back to you. It is not necessary to ship tube
cages. Pacific Valve will not repair any item that is sold through any other third party other than Pacific Valve. Pacific Valve
warrants each repair for a period of 90 days. If the repair is not to your satisfaction, you are to notify Pacific Valve within 3 days
of receiving the repair, at which time Pacific Valve will pay for all shipping charges and any extra work needed to get your item in
proper working condition.
Repair Time Frames
Pacific Valve will notify you of the estimated time for repair. On some rare occasion parts need to imported from overseas. Pacific
Valve will make every possible effort to ensure your unit is repaired to your satisfaction. Repair turn around time can take up to
3-4 weeks and may take longer if the nature of your repair requires burn in and listening tests. Pacific Valve performs all repairs
in Chicago, IL USA
Valve will make every possible effort to ensure your unit is repaired to your satisfaction. Repair turn around time can take up to
3-4 weeks and may take longer if the nature of your repair requires burn in and listening tests. Pacific Valve performs all repairs
in Chicago, IL USA
Where to Return Your Item
Email us at repair@pacificvalve.us. Include the "PV" number as well as your order number in the email. We will give you an
RMA number via email. Print out the email and place it in the box with your unit. You are responsible for all insurance if your
item arrives damaged. Return your item to:
The Pacific Valve & Electric Company
1921 Wilson Street
Suite A # 111
Batavia, IL 60510
RMA number via email. Print out the email and place it in the box with your unit. You are responsible for all insurance if your
item arrives damaged. Return your item to:
The Pacific Valve & Electric Company
1921 Wilson Street
Suite A # 111
Batavia, IL 60510
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Fixing it now,
Fix it here
Fix it here
